To create a new account fill out the form and select "Complete Registration" when you are finished. You will receive an email verifying your account creation.
One-source solutions are available to existing HD Supply customers. Call 1-866-412-6726 or email us to set your web login up for your existing account.
HD Supply formerly Home Depot Pro Institutional now offers credit with HD Supply. Complete and submit the online credit application.
Get the professional answers you deserve. Our digital help center is here to help you navigate HD Supply's one-source solutions and get the job done right.
Coming soon, your business will have a single account through HD Supply for ordering all of your preferred maintenance products and trusted brands that you need to operate your business efficiently.
One-Account Simplicity
Product Lookup
For your convenience, you'll be able to shop Home Depot Pro products online at hdsupplysolutions.com. Simply type the Pro item number in the search bar for an exact match or similar products.
New Invoicing
After the transition, your invoicing, payments, and open balances* will transfer to the HD Supply platform. Although you may have received invoice(s) from Home Depot Pro prior to the transition, please use the payment address and reference number on your HD Supply invoice, along with your customer number, to complete and manage your payments. All payments made after the transition should be routed to PO Box 509058, San Diego, CA 92150-9058. Application of payments will be expedited if the invoice and account number are both included.✝
Helpful Resources
For Customers Without Pre-Existing HD Supply Accounts:
Phone: 1.800.350.9203
Email: hdsordersupport@hdsupply.com
For Customers With Pre-Existing HD Supply Accounts:
Phone: 1.800.431.3000
Email: customercare@hdsupply.com
We're giving you the ease and simplicity of a one-source solution to enable even greater success for your business.
Our exclusive and national brand assortment is curated for your industry-specific needs.
On the web or on the app, you'll have easy access to your best pricing and money-saving offers on your essential products.
Let us help bring your projects to life through our RenovationsPlus ® team. Dedicated support, curated assortment, specialized services, and powerful solutions for your property.
Put our experience and knowledge to work for your business. Our team of specialists is here to help make your job easier.
Get jobs done faster with convenient web tools like My Subscriptions™, My Repair Parts™, and My Pool Testing™.
Our national distribution network allows for coast-to-coast service with flexible options to ensure you get what you need, where and when you need it.
What are the added benefits of being an HD Supply customer?
Beyond one-source simplicity, combined product strength, competitive pricing, and expanded services, you'll also get:
What resources are available to help me?
Your Sales Representative and Customer Care are available to assist with any immediate questions you may have. We also offer comprehensive online FAQs and video tutorials on everything from online bill pay to our website features on hdsupplysolutions.com. Simply enter "Help" in the search bar and hit return. We're here to support you every step of the way.
What is happening to my Home Depot Pro (or "Wilmar", "eBarnett", or "SupplyWorks" for some of you) account?
To best serve your business, you will have one account through HD Supply for your industry services, operating supplies, and maintenance products, as well as for hospitality supplies, linen, terry cloth, and amenities.
If you have not purchased from HD Supply previously, we will create a new HD Supply account for your business as part of the transition. This new account number will be mailed to your property and emailed to your company contacts on file.
After the transition, your account will contain your Home Depot Pro order history for the last 18 months, as well as previous saved lists, like Favorites, Customer Catalogs, and Bin Labels. Your store information, existing account information, and core Home Depot relationships will remain the same.
For Customers Without Pre-Existing HD Supply Accounts:
After the transition is complete, visit hdsupplysolutions.com and select "Register Or Sign In" on the homepage. Then, select the "Forgot username or password" option and enter your current Home Depot Pro user ID/email to set your new password.
For Customers With Pre-Existing HD Supply Accounts:
Simply visit hdsupplysolutions.com to sign in with your current HD Supply credentials and take advantage of an expanded assortment of products, services, and solutions.
I purchase from both HD Supply and Home Depot Pro – are my account numbers changing?
Once the transition is complete, your business will have one account through HD Supply for ordering your industry essentials from us. Your Home Depot Pro account number will not change; however, it will only be used for invoicing existing StockWise ® (now My Inventory Solutions™) and RenovationsPlus ® program charges to your business.*
Will all of my Home Depot Pro account information transfer over to my HD Supply account?
We want to make this transition as easy for you as possible. For your convenience, we will migrate your purchase history for the past 18 months, as well as your saved Favorites, Custom Catalog, and Bin Label lists, to your HD Supply account.
How do I find my HD Supply account number?
If you did not previously have an HD Supply account, we will create one for you and mail this information to your property, and we will email it to your company contacts on file. Please contact Customer Care if you have questions.
If you have already purchased with us at HD Supply, this information is displayed when you sign in at hdsupplysolutions.com and on your invoice. It will also be displayed in our self-service billing portal, Invoice Gateway, if you're enrolled in this online payment service.
Will my delivery and freight charges change with HD Supply?
You should experience overall enhanced shipping speed and improved shipping/freight terms for operating supplies and maintenance products, with free delivery on most orders to most areas.
With a fleet of 850+ dedicated trucks and more than 40 distribution centers nationwide, we're pleased to offer you easy and efficient ways to get the items you need, where and when you need them. Please contact your sales representative, or Customer Care, or view our delivery terms at hdsupplysolutions.com.
Will my delivery and order cutoff times change?
In general, you will experience no change to order delivery and cutoff times.
Is there a minimum order requirement?
No. To help you reduce inventory costs, no minimum order is required. However, there is a $10 handling fee on orders less than $50.
Are there changes to your ordering policies?
You can shop, purchase, and return your operations and maintenance items easily with HD Supply. Review our current terms of sale and returns policy at hdsupplysolutions.com/terms. Need more information or have additional questions? Please reach out to your sales representative or call Customer Care.
Please note that the StockWise ® (now My Inventory Solutions™) programs will continue to operate under their current program terms and conditions, including the handling of returns.
Will you still offer will-call services through HD Supply?
Yes. Order pickup is available at the nearest HD Supply Distribution Center for orders placed Monday-Friday between 8 a.m. and 5 p.m. local time. Please call 1.800.431.3000 to place your order prior to arriving. Orders will be ready for pickup within an hour of being placed in most instances.
Please note that walk-in counter sales are currently not offered on-site at our HD Supply Distribution Centers.
Will the Home Depot Pro items I purchase change?
Some will. We've worked hard to ensure Pro customers can find exact or similar product matches for their most frequently purchased operations and maintenance items. If we do not carry the specific item you are seeking, we're more than happy to locate it through our supply chain, our extended inventory, and our special-order vendors.
How do I find out what the new HD Supply product numbers are for the Home Depot Pro products I've ordered in the past?
For your convenience, you will be able to look up Home Depot Pro products by their Pro product numbers at hdsupplysolutions.com. Simply type the Pro product numbers in the search bar for exact or similar item matches. Some Home Depot Pro items may not appear online; please contact Customer Care or your sales representative for assistance.
If you are a static eProcurement user, please be aware that the eProcurement platform does not cross-reference product numbers. Please reach out to Customer Care or your sales representative for assistance.
What are the benefits I will see with Home Depot Pro and HD Supply coming together?
We're excited to provide thousands of products, from exclusive brands that offer quality and value, to popular national brands for trusted reliability and performance. And our industry-leading manufacturers' warranties make it easy to replace or repair essential products to reduce downtime and resident inconvenience.
Will my pricing change?
We are committed to delivering the highly competitive pricing you have come to expect. During the past several weeks and months, we have been working mindfully to align the pricing of our two industry-leading businesses to ensure the best possible outcome for our customers.
While our pricing changes regularly in response to fluctuating market conditions, the pandemic has had an unprecedented impact on inventory and pricing on many goods across all industries worldwide.
Can I continue to access Home Depot Pro inventory management solutions?
Yes. Your existing StockWise ® (now My Inventory Solutions™) programs, like Supplyware™ and the Shop Management Program, will continue to be available under Home Depot Pro, with invoices paid to Home Depot Pro as you do now. For new inventory management projects, please work with your sales representative.
Can I continue to use Home Depot Pro renovations and/or labor services?
Yes. Your existing RenovationsPlus ® projects will continue to be available under Home Depot Pro, with invoices paid to Home Depot Pro as you do now. For new renovations and labor solutions projects, please work with your sales representative.
Which of my Pro online features will be available on the HD Supply site?
Many of the time-saving tools and resources you find on the Home Depot Pro website will be available on the HD Supply site. Saved lists, printable bin labels, and a printed custom catalog will all be available. Some workflow and budgeting tools are being built and will be available again in the near future.
Can I still shop online on The Home Depot Pro website?
Until the cutoff for ordering occurs, you can shop through your preferred Home Depot Pro channels. After the transition, you will shop online at hdsupplysolutions.com.
How do I sign in to my HD Supply account?
If you have not purchased from HD Supply previously, we will create a new HD Supply account for your business as part of the transition. This new account number will be mailed to your property and emailed to your company contacts on file.
For Customers Without Pre-Existing HD Supply Accounts:
After the transition is complete, visit hdsupplysolutions.com and select "Register Or Sign In" on the homepage. Then, select the "Forgot username or password" option and enter your current Home Depot Pro user ID/email to set your new password.
For Customers With Pre-Existing HD Supply Accounts:
Simply visit hdsupplysolutions.com to sign in with your current HD Supply credentials and take advantage of an expanded assortment of products, services, and solutions.
Will I still be able to use my Home Depot Pro app?
After the transition, your Home Depot Pro app will refer you to the HD Supply Solutions™ app for easy shopping and ordering on the go.
Will I still be able to print my bin labels?
Yes. Your saved bin label lists will be migrated to the "Saved Lists" feature on the HD Supply website so they may be easily accessed and printed. Bin labels may also be printed from your online HD Supply order history. After the transition, please replace Home Depot Pro bin labels with new HD Supply bin labels to easily scan-to-reorder with the HD Supply Solutions app.
Will I still receive Order Status emails?
Yes. You can Opt In to receive Order Status emails online at hdsupplysolutions.com. "Opt In" can be found under the Account Information section of the site when you sign in.
Is anything changing with my current eProcurement shopping experience?
Yes. Where you currently select Home Depot Pro to access your catalog, after the transition, you will select HD Supply to order through the HD Supply punchout website or hosted catalog. Your product assortment will be expanded to include your Home Depot Pro items wherever possible.
For hosted catalog users, the Home Depot Pro catalog will be removed on the cutover date. It will be replaced with an updated HD Supply catalog, unifying the product assortment of both organizations.
If you need to update your catalog through your platform, please work with Customer Care or your sales representative.
Will my static, punchout, or cXML invoicing change?
No. Your invoice process will remain the same. Home Depot Pro orders will be invoiced from Home Depot Pro to close all outstanding order balances. Your HD Supply invoices will flow through your same eProcurement platform.
Do I need to do anything with my eProcurement partner because of this change?
No. Home Depot Pro and HD Supply are working with your eProcurement partner(s) to provide a Day One-ready experience for your business.
Who can I contact with additional eProcurement questions?
HD Supply eProcurement team: FMePSOps@hdsupply.com
If you are a static eProcurement user, please be aware that the eProcurement platform does not cross-reference product numbers. Please reach out to Customer Care or your sales representative for assistance.
Will my remit-to address change?
Yes, future purchases will be billed by HD Supply. Open balances with Home Depot Pro will be transferred to reflect one-account billing through HD Supply. In order to ensure that your payment is processed promptly, please reference the account and invoice number on your remittance and update the remit-to address as follows:
HD SUPPLY REMITTANCE ADDRESS:
HD Supply Facilities Maintenance, Ltd.
P.O. Box 509058
San Diego, CA 92150-9058
StockWise ® (now My Inventory Solutions™) and RenovationsPlus ® charges will continue to be billed separately with payment remittance to The Home Depot Pro until these programs are set up on HD Supply systems in the near future.
I didn't have an HD Supply account previously. Can I get a W-9 form?
Yes. The W-9 form can be found here.
Will I need to submit a new tax-exempt certificate to HD Supply?
For tax-exempt Home Depot Pro migrating customers, please provide your HD Supply account number and completed exemption documentation, reflecting HD Supply as the vendor, to our Account Services department by emailing them to FMAccountServices@hdsupply.com or by faxing them to 1.800.283.8883.
When will I receive my HD Supply monthly statement after the transition?
HD Supply statements are generated on the last Saturday of each month and are available online via our self-service billing portal, Invoice Gateway, or can be set up for email delivery.
Can I receive invoices electronically?
Yes, you can easily sign up for electronic delivery of your invoices through our self-service billing portal, Invoice Gateway. It's the most efficient and easy way to manage your account with us. Visit us online at hdsupplysolutions.com to learn more about this program in our FAQ section.
How will I receive my HD Supply invoice?
HD Supply invoices are mailed as a default, but we encourage customers to sign up for electronic delivery of invoices through our self-service billing portal, Invoice Gateway. It's the most efficient and easy way to manage your account with us. Visit us online at hdsupplysolutions.com to learn more about this program in our FAQ section. You can also call Customer Care for assistance.
Will I be able to see what invoices have been paid?
Yes, you can see your balances and get copies of invoices through our self-service billing portal, Invoice Gateway. See our online FAQs and tutorial videos that show the many features of this service.
Will I be able to view proof of delivery for my orders?
You may request proof-of-delivery information for past Home Depot Pro orders by calling Customer Care. After the transition, you will be able to view copies of most HD Supply proof of deliveries through the online Invoice Gateway by selecting the DLVR link, which is located directly on the PDF invoice. See our online FAQs and tutorial videos that show the many features of this service.
Will my invoices and statements look the same?
No. However, our HD Supply documentation contains the same level of detail you are used to receiving with your Home Depot Pro account. For migrating accounts, any open balances will be cleared from the Home Depot Pro account and transferred to the HD Supply account on a new document that will have reference to the original Home Depot Pro invoice.
How do I contact Credit/Accounts Receivable?
The Home Depot Pro:
Tel: 1.877.324.1374, ext. 110008
Email: hdsfmjaxcollections@hdsupply.com
HD Supply:
Tel: 1.800.798.8888
Email: creditandcollections@hdsupply.com
We are working diligently to bring all billing for our products and services into one business account through HD Supply.
Has my Sales Representative changed?
Our commitment is to continue to bring you the ongoing support and expertise you have come to expect from us. Your assigned sales representative information will be mailed and emailed to the company contacts on file. Feel free to call Customer Care for assistance.
What number do I call for Customer Care assistance?
Phone: 1.800.431.3000
Email: customercare@hdsupply.com
How do I contact Credit/Accounts Receivable?
Home Depot Pro:
Tel: 1.877.324.1374, ext. 110008
Email: hdsfmjaxcollections@hdsupply.com
HD Supply:
Tel: 1.800.798.8888
Email: creditandcollections@hdsupply.com
How long can I continue to use the Home Depot Pro phone/fax numbers I have always used?
You may continue to use your Home Depot Pro customer service numbers until after the transition.
* and StockWise (now My Inventory Solutions™) charges will be billed separately with payment remittance to The Home Depot Pro until these programs are set up on HD Supply systems.
✝ For a period after the transition, your business will receive separate invoices from The Home Depot Pro and HD Supply with related remittance instructions as you cycle through payment for Home Depot Pro orders placed prior to your account transition.
